If you’re running into problems using WhatsApp Web on Google Chrome, try these fixes to solve the problem you’re facing.
WhatsApp Web lets you use the popular instant messaging app on your computer using a browser. While it lacks some mobile app functionalities, it lets you send and receive messages, view media, and make calls from your PC. However, WhatsApp needs you to link your mobile device to verify the authenticity and sync. Even then, the platform can act up and stop working.
So, why won’t WhatsApp Web work on Chrome? The reasons can vary from a poor internet connection to a third-party browser extension conflict. Here are some troubleshooting steps you can try to get it working again.
How to fix WhatsApp Web not working in Google Chrome
- Check for WhatsApp Outages
WhatsApp outages may not be a daily occurrence, but they are not unheard of either. If you can’t send or receive a message via WhatsApp Web, check if there is an outage. You can do this by sending a text to another contact in the messaging app. Also, try checking your social media account for WhatsApp outage updates. If there is an outage, all you can do is wait for WhatsApp to restore the service for everyone.
- Check Your Internet Connection
WhatsApp works best with a good internet connection. If you have an unreliable or poor internet connection, it can cause delays in receiving or sending chats.
- Sign Out and Sign In Again
You can log out and log in again to fix temporary sync and authentication issues with WhatsApp Web. Needless to say, for this to work, you must be logged in to your WhatsApp Web.
- Update Google Chrome
Google Chrome installs newer updates automatically. However, if you have disabled the updates for your browser, check and install the latest version to fix compatibility and security issues.
- Check for Third-Party Extension Conflict in Incognito Mode
If you are using third-party browser extensions to enhance WhatsApp Web’s functionality, check if any of those extensions are preventing the service from working. Apart from this, review the security extensions installed on your browser to find a possible conflict. An easy way to determine an extension conflict is to open WhatsApp Web in incognito mode. Since browser extensions are disabled by default in Incognito Mode, try to log in to WhatsApp Web and check if the service works.
- Check Your Linked Devices
WhatsApp Desktop and Web lets you link your WhatsApp account to up to five devices or browsers. Try to unlink a connected device on another browser or device to see if that helps resolve the issue.
- Clear the WhatsApp Web Cache on Chrome
A corrupt cache can also create issues with web applications. If you haven’t cleared your browser cache recently, this might be the right time to do it. You can clear Chrome cache using the browser shortcut or the settings page. You can also clear the cache for a specific service or site. This can be useful if you don’t want to clear the cache from your browser.