How to recover your hacked Netflix Account

If you think your Netflix account has been hacked then you need to take steps to recover sole access to it. Cyber risks are increasing every day, and if you thought your streaming services like Netflix were safe, think again. 

There have been many instances of users’ Netflix accounts being hacked whether it’s due to a lack of proper password hygiene, or anything else. So, if your Netflix Account is hacked, here’s what you need to do and get it back.

It doesn’t make sense why someone would hack into an OTT platform account. Still, hackers repeatedly attempt to breach the Netflix database and steal your personal information.

It contains your account details, email address, phone number, etc., and a massive breach can leak your sensitive information to the public. Meanwhile, the hacker may be someone you know who has access to your Netflix password.

In this tutorial, TheGhanaTech.com will be showing you how to identify if your Netflix account is hacked and what major steps you can take to secure it.

How to know if your Netflix Account is Hacked

1. Log In to Your Account
2. On the top right corner of your screen, you’ll find three dots, click on it and then click on ‘Settings.’ 
3. Click on ‘Account Details.’  
4. Scroll down to the end of the page and click on ‘Recent Device Streaming Activity.’
5. You might’ve been hacked if you see any anonymous logins or streamings. 

How to recover your hacked Netflix Account

Recovering your account is of the utmost importance if your account has been hacked. If your password has been changed, follow these few simple steps to get your account back. 

Using Your Email Address

1. Open Netflix app and tap on ‘Need Help?’ on the sign-in page.
2. Enter the email address that you used for your Netflix account.
3. You will receive an email or a text from Netflix with a link to reset your password. If you do not find the email in your general folder, check spam and junk. If you’ve waited for a couple of minutes and still didn’t get the email, retry step 2.
4. Once you’ve received the email, open it and tap on ‘Reset Password.’
5. You will be redirected to a page where you can enter a new password. 
6. Tap on ‘Require all devices to sign in again with new password’ and then tap on save. 

Using Phone Number

1. Open Netflix app and tap on ‘Need Help?’ on the sign-in page.
2. Enter the phone number that is registered on your Netflix account. 
3. You will receive a text from Netflix with a code. If you’ve waited for a couple of minutes and still didn’t get the text, you can retry step 2.
4. Enter the verification code on the box and click on ’Verify.’
5. You will be redirected to a page where you can enter a new password. 
6. Tap on ‘Require all devices to sign in again with new password’ and then tap on save.

If you enter your email address and phone number and still Netflix could not find your account, you can try contacting the Netflix support team.