How to troubleshoot Netflix not working
Is Netflix not working, or does it keep crashing on your phone, TV, or computer? Are you getting errors like “Can’t connect” or “Can’t access servers”? Whatever issue you are facing with Netflix service on your device, this guide aims to help you.
Netflix is one of the most popular streaming services with a deep catalog of original programming as well as licensed TV shows and movies.
How to troubleshoot Netflix not working
Let’s check the different ways to fix Netflix not working on Android, iPhone, TV, and PC.
- Restart Device (Android, iPhone, TV, and PC)
The first thing that you must do if Netflix isn’t working is to restart the concerned device. Similarly, you should also restart your Wi-Fi router. To restart your phone or PC, simply turn it off and on. To restart the Wi-Fi router or TV, unplug it from the power supply for a few seconds, then plug it back in.
- Check Netflix Status
Often, nothing is wrong with the Netflix app on your phone, TV, or PC, but the problem is with the Netflix servers. You can easily check whether the Netflix service is down by using the Downdetector website. Open the website and enter Netflix in the available box. You will see the outage status.
- Check the Internet Connection
You must ensure that the Internet connection is working on your device. To test whether it’s working, open any website in a browser on your phone or PC. Similarly, try opening a different app on your smart TV. If that also doesn’t open, the problem is with your Internet connection.
- Check the Device Limit (TV & PC)
If Netflix isn’t working on a TV or PC but works on the phone, you must check whether your Netflix account has the right to watch on a bigger screen. Basically, Netflix offers a basic mobile plan that lets you watch only on a mobile phone and not on TV or PC.
- Update the App
If you haven’t updated the Netflix app in a while, chances are that the Netflix not working problem is happening due to a bug in the app. You must update the Netflix app.
- Turn Off VPN
Are you using a VPN on your phone, computer, or TV to watch Netflix? You should try turning it off to see if that fixes Netflix’s problems.
- Clear Cache and Data (Android, TV, and PC)
On Android and supported smart TVs, like Samsung, you can also try clearing the cache to fix the issue of the Netflix app crashing. Doing so will only remove the temporary files from the Netflix app and won’t affect your downloaded content or any other settings in the Netflix app.
- Sign Out of Your Netflix Account
Netflix errors like “Can’t connect,” “Can’t access servers,” etc., can be resolved by signing out of the Netflix account. Signing out will not hamper your Netflix watch list or recommendations and will only log you out of your account. Ensure that you know your account’s password.
- Reset Netflix App
If nothing helps you fix Netflix not working on your iPhone, you should reset the Netflix app. Doing so will sign you out of your Netflix account and delete any downloads. It will not have any impact on your watch list, recommendations, etc.
- Reinstall Netflix App (Android, iPhone, and TV)
A promising solution when it comes to fixing issues with Netflix on all devices is to reinstall the Netflix app. Before you can reinstall it, you must first uninstall it. Reinstalling the Netflix app will sign you out of your account, delete downloads, and restore the settings customizations you have made to the original settings.
