How to report MTN Mobile Money (MoMo) fraud in Ghana
The most popular telecommunication giant, MTN, has given out some options whereby all MTN Mobile Money (MoMo) subscribers can easily report any kind of fraud case to them without any hassle. In this tutorial, TheGhanaTech.com will show you the three (3) ways of reporting a fraud case to the MTN service providers.
This MTN Mobile Money (MoMo) fraud alert issue has become one of the biggest problems for all MTN subscribers. In an interview made by TheGhanaTech.com, some of the MTN subscribers made it clear to our team that, these fraudsters use so many ways to fraud peoples Mobile Money wallets.
The MTN MoMo is very safe and affordable to use when it comes to transactions but there has been a lot of public complaints about MTN Mobile Money fraud cases. With this kind of situation, TheGhanaTech.com will urge all MTN Mobile Money subscribers to protect and secure their MoMo from these fraudsters.
All subscribers can protect and secure their MoMo by;
- Protecting your MTN MoMo PIN: Subscribers should protect their Wallet PIN from unknown people. And also, you should avoid sharing of your Wallet PIN to other people. You can reset and generate a new PIN for your Wallet if you have already shared your PIN to another person
- Do not approve any transaction prompt: All subscribers should avoid any transaction approval notice. These fraudsters can send a fake or transaction approval that will required your PIN whiles you’ve not requested for any transaction.
How to report MTN Mobile Money (MoMo) fraud
There are three (3) ways of reporting an MTN Mobile Money (MoMo) fraud case.
Mobile Money (MoMo) Service
- Kindly dial *170#
- Select option 6 (My Wallet)
- Select option 4 (Report Fraud)
- Now select the type of fraud case (Wrong Transfers, New Reversal Process, Fake SMS, Fake Blocking, Fake Promotions)
- Follow the prompt to input fraud details
By Sending SMS
You can also report your fraud case by sending an SMS to a short 1515 by including fraud details.
Call MTN Customer Care Centre
The third way of reporting unusual or fraudulent cases is by calling the MTN Customer Care Centre. Kindly call 100 to talk to a representative
